At Sunshine Market, we strive to provide you with the best possible shopping experience, including reliable and efficient shipping services. Please review the following information to understand our shipping policies:
1. Order Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
- We offer standard shipping via local trusted carriers to ensure safe and timely delivery of your order.
- Expedited shipping options may be available for an additional fee, depending on your location and the items in your order.
3. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order and your shipping address.
- Free shipping may be available for orders that meet a certain minimum purchase threshold, as indicated on our website.
4. Shipping Destinations:
- We currently ship to addresses within Thailand.
- Please note that we do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.
5. Tracking Your Order:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your order by entering the provided tracking number on the carrier’s website.
6. Shipping Delays:
- While we make every effort to ensure timely delivery of your order, please understand that shipping delays may occur due to factors beyond our control, such as inclement weather or carrier disruptions.
- We appreciate your patience and understanding in such situations, and we will do our best to keep you informed of any delays affecting your order.
7. Shipping Restrictions:
- Some items may be subject to shipping restrictions or regulations imposed by local authorities.
- Please review the product description and shipping information carefully before placing your order to ensure compliance with any applicable restrictions.
8. Shipping Damage or Loss:
- In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team immediately for assistance.
- We will work with you to resolve the issue and ensure that you receive a satisfactory resolution, whether through a replacement, refund, or other appropriate solution.
