Refund Policy

Last updated September 16, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging, and mail your return to the following address:
Sunshine Market
Attn: Returns28 Soi Sukhumvit 22, Khlong Toei  Bangkok, Bangkok 10110  Thailand  
Return shipping charges will be paid or reimbursed by us. 

Cancelation

If you are not happy with your purchase or have changed your mind after putting in the order through our website, please let us know within 1-2 hours of your purchase. Please line the shop at @sunshinemarketbkk or call us at 02-258-3424 to let us know that you would like to cancel your order. After notifying us, please email sales@sunshinemarket.co.th and include your order number and bank account detail so that we can process your cancelation request. The bank account details should include your bank, name of the account owner and bank account number. We will reply to the email confirming that we have received your cancelation request and process it within the next 1-2 days.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. If you have selected direct bank transfer at checkout, please provide us with your bank account number . If you used Paypal, please provide us with your PayPal ID in order to receive the refund.  We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange

Please Note 

  • Sale items are FINAL SALE and cannot be returned.
  • Bakery and fresh items are only allowed to be returned if spoilt. They must be returned within 24 hours of purchase.   

Questions

If you have any questions concerning our return policy, please contact us at:02-258-3424 sales@sunshinemarket.co.th This return policy was created using Termly’s Return and Refund Policy Generator

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