Frequently asked questions

Your questions, answered

Are your products certified organic?

Yes, many of our products are certified organic by reputable certifying bodies. Look for the “certified organic” label on the product page for verification.

Are your products suitable for specific dietary requirements?

Absolutely! We understand that everyone’s dietary needs are different. We offer products suitable for various dietary requirements such as gluten-free, vegan, keto-friendly, and more.

Are Sunshine Market nut butters made in Thailand?

Yes. Every nut butter and seed spread are stone-ground and roasted in-house in Bangkok, using locally grown Thai peanuts — not imported or outsourced.

They are single-ingredient nut butters—nothing unnecessary added: 100% nuts, No added oils or palm oil, No added sugar, No added salt, No additives or preservatives, No artificial ingredients.

Does Sunshine Market have a membership program?

Yes — and it's free. Join in-store or online through our Rewards section. Members earn 1 point per 1 THB spent, get 5-7% off products at the store, and receive 1% cashback on every order.

Which products and brands does Sunshine Market sell?

Sunshine Market sells organic groceries, supplements, skincare, and our own brand and in-house gluten-free bakery line, alongside our stone-ground nut butters and seeds spreads. We're also the exclusive Thailand distributor for Bob's Red Mill, Sunwarrior and other brands like Alb Gold, Moogoo, YogiTea and Morlife among others

Is Sunshine Market food vegan-friendly?

Yes. Our bakery is dairy-free with vegan options, and our nut butter and seeds spread range contains no animal products. We carry both local Thai brands and international brands, so there are plenty of options to choose from. 

You’ll find things like: Vegan protein powders, skin care, snacks, and supplements.

What Types of products do you offer?

We offer a wide range of healthy products including organic foods, gluten free foods, vegan foods , supplements, vitamins, herbal remedies, natural skincare products. We also have a range of Gluten Free breads, treats, cookies. Our kitchen is Gluten Free. We have a cafe with seatings offering gluten free menu. Vegan options are available as well. We also have our own permaculture farm in Chiangmai and the vegetables are available fresh weekly.

Where can I buy Sunshine Market products in Bangkok and Chiang Mai?

Sunshine Market has retail stores and cafés in Bangkok (Sukhumvit Soi 22) and Chiang Mai (Wua Lai Road), with online delivery via our website, LINE, Lazada, and Shopee. Our products are also stocked at Gourmet Market, Villa Market, Mitsukoshi Depachika, Tops, and Rimping.

Do you offer international shipping?

No we do not offer international shipping as most countries have strict regulations with food/supplements imports. We only deliver in Thailand.

Why am I unable to order breads/cookies (the bakery section) from the website ?

The reason will most probably be because you live outside the range of motorbike delivery. Our fresh items are perishable and can only be delivered by motorbike only. If you live within 10 kms of our store range in Bangkok and Chiangmai, it should work. You need to pick motorbike delivery shipping option. However, we do deliver to upcountry with cold truck. Please LINE us at @sunshinemarketbkk and we will try and fulfill your request.

What is your return policy?

Since we sell food, supplements, and personal care items, we can only accept returns for products that arrive damaged, defective, expired, or incorrect — not for a change of mind. Reach out within 48 hours of delivery with your order number and a photo of the issue, and we'll offer a replacement or refund. Unopened, non-perishable items in original packaging may be returned within 7 days at our discretion.
See our full return policy for details.

Why the changes:

  • Food/supplement categories genuinely can't take blanket "return if unsatisfied" policies — health and safety reasons alone justify tightening this, and it protects you from people finishing a jar of peanut butter and returning it "unsatisfied."
  • 48-hour window + photo requirement for damaged/wrong/defective items keeps you fair and fast for real problems, while filtering out vague complaints.
  • "At our discretion" on the unopened non-perishable exception gives you room to say no without it being a policy violation on your end.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or through the shipping carrier’s website.

Are your products tested on animals?

We are committed to cruelty-free products and do not test any of our products on animals. We also strive to work with suppliers who share our values of ethical and sustainable practices.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery, but we understand that plans may change. Please contact our customer service team as soon as possible if you need to cancel or modify your order, and we will do our best to accommodate your request. You can email us sales@sunshinemarket.co.thor LINE us @sunshinemarketbkk with your order number.

Do you offer discounts for bulk/wholesale orders?

Yes, we offer discounts for bulk orders on certain products. Please contact our customer service team for more information on bulk pricing and availability.
Please email us info@sunshinemarket.co.th or sales@sunshinemarket.co.th or LINE us@sunshinemarketbkk

How can I contact customer service if I have further questions?

Our customer service team is here to help! You can contact us via email at sales@sunshinemarket.co.th, or through our website’s live chat feature during business hours. We strive to respond to all inquiries promptly and provide the assistance you need.